Refund and Cancellation Policy

This Policy explains how subscription cancellations and refunds work for the paid plan on the Voltbridge platform (thevoltbridge.com), operated by Voltbridge Technologies Private Limited (CIN U62099PN2024PTC230786), registered office SH No 7, Ganalaxmi, Heritage 262, Nana Peth, Swargate, Pune City, Pune – 411042, Maharashtra, India. It should be read with our Terms of Service and Pricing and Subscription Terms.

1. Nature of the service

Voltbridge provides access to a digital B2B directory and platform on a subscription basis. There is no physical product and no shipment. Access is granted electronically as soon as your subscription is active.

2. Cancelling your subscription

You can cancel auto-renewal at any time from your account settings, or by emailing info@thevoltbridge.com. Cancellation stops future renewals: your paid features remain active until the end of the current billing cycle, after which the plan will not renew and you will not be charged again. Cancelling part-way through a billing cycle does not, by itself, trigger a refund for the remaining days of that cycle.

3. Refunds

Subscription fees are non-refundable, except where required by law. When you cancel, you keep access until the end of the period you have already paid for, and you are not charged again. We do not provide pro-rated refunds for unused time in a billing cycle.

Regardless of the above, we will refund duplicate or accidental charges (for example, if you were billed twice for the same period); charges taken after a valid cancellation that should not have occurred; a failure to deliver access due to a fault on our side that we cannot resolve within a reasonable time; and any amount where a refund is required by applicable law.

4. How to request a refund

Email info@thevoltbridge.com from your registered email with your account or registered email, the payment ID or invoice number, the date and amount, and the reason. We aim to acknowledge within 2 business days and to decide eligible requests within 7 business days.

5. How refunds are paid

Approved refunds are made to the original payment method via our payment partner Razorpay. After we initiate a refund, it typically reaches your account within 5–7 business days, depending on your bank or card issuer.

6. Chargebacks

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may delay resolution.

7. Contact

Voltbridge Technologies Private Limited · Email: info@thevoltbridge.com · SH No 7, Ganalaxmi, Heritage 262, Nana Peth, Swargate, Pune City, Pune – 411042, Maharashtra, India